Shipping Policy

📦 Shipping & Handling

  • Processing Time: Since every item is made to order or handcrafted in small batches, please allow 2-5 business days for your order to be carefully packed and prepared for shipment.

  • Shipping Time & Carriers: We ship worldwide!

    • Standard Shipping: Estimated 7-21 business days (depending on your location and customs clearance). We partner with [e.g., USPS, FedEx, DHL, or Local Postal Service].

    • Express Shipping: Available at checkout for faster delivery (typically 3-7 business days).

  • Tracking: Once your order ships, you will receive an automated email with a tracking number so you can follow its journey to you.

  • Customs & Import Taxes: Please note, the buyer is responsible for any customs duties, taxes, or fees that may apply in your country. We are not responsible for delays caused by customs.

💰 Payments

  • We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and [mention any other methods like Apple Pay, Google Pay, or Shop Pay].

  • All transactions are secure and encrypted.

Refund Policy

Returns & Exchanges

Your satisfaction is incredibly important to us.

  • Damaged or Incorrect Items: If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos of the damage/issue. We will make it right by sending a replacement or issuing a full refund.

  • Change of Mind: Due to the handmade nature of our products, we generally do not accept returns for change of mind. However, if you are unhappy with your purchase, please contact us, and we will do our best to find a solution. If a return is approved, the item must be returned in its original, unused condition within 14 days, and the buyer is responsible for return shipping costs.

  • Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

🧸 Product Care

To keep your new friend looking their best:

  • Spot clean only. Use a damp cloth with mild soap to gently clean any dirt.

  • Do not machine wash, tumble dry, or dry clean.

  • Air dry flat away from direct sunlight.

Cancellation / Return / Exchange Policy

Your satisfaction is incredibly important to us.

  • Damaged or Incorrect Items: If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos of the damage/issue. We will make it right by sending a replacement or issuing a full refund.

  • Change of Mind: Due to the handmade nature of our products, we generally do not accept returns for change of mind. However, if you are unhappy with your purchase, please contact us, and we will do our best to find a solution. If a return is approved, the item must be returned in its original, unused condition within 14 days, and the buyer is responsible for return shipping costs.

  • Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.